Shipping Policy

At CozzyWay, we work with trusted fulfillment and shipping partners to get your order to you safely and as quickly as possible.

Order Processing

Most orders are processed within 1 business day after your order is placed.

Processing times may vary depending on product availability, order volume, supplier fulfillment, weekends, holidays, or other circumstances outside our control.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping & Delivery

We currently ship to addresses in the United States except Alaska and Hawaii

Available shipping methods and estimated delivery times are displayed at checkout. As a general guideline, standard delivery typically takes approximately 10–18 business days after your order has shipped, depending on the destination and carrier.

Please note that delivery estimates are not guaranteed. Delays may occur due to carrier operations, weather, holidays, customs processing, incorrect or incomplete shipping information, or other circumstances beyond our control.

Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

From time to time, CozzyWay may offer free shipping or promotional shipping rates. Any applicable shipping promotion will be displayed on our website or at checkout.

Order Tracking

Once your order has shipped, tracking information will be provided by email when available.

Please allow some time for the carrier's tracking system to update after your order has been shipped. In some cases, tracking information may not appear immediately.

Incorrect or Incomplete Shipping Address

Please carefully review your shipping address before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at support@cozzyway.com.

We will do our best to assist with address changes, but we cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

CozzyWay is not responsible for delays, additional shipping charges, or packages delivered to an incorrect address due to inaccurate or incomplete information provided at checkout.

Lost, Damaged, or Delayed Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at support@cozzyway.com as soon as possible.

For damaged packages, please provide photographs of the shipping package and the item when requested. We will work with you and the shipping carrier to determine the appropriate resolution.

Once a package has been transferred to the shipping carrier, delivery times and carrier operations are outside of CozzyWay's direct control.

Refused or Undeliverable Packages

If a package is refused, returned to the sender, or cannot be delivered because of an incorrect or incomplete address, additional shipping or handling charges may apply.

Any refund for an undeliverable or refused package may be reduced by applicable shipping, return, or carrier charges.

Customs & Duties

For orders shipped within the United States, applicable import duties and taxes are handled through our shipping arrangements. Customers should not be required to pay additional import duties upon delivery.

Returns & Return Shipping

Customers are responsible for return shipping costs for returns due to change of mind, ordering the wrong size or color, or other personal preferences.

If your item arrives damaged, defective, or incorrect, please contact us before returning the item. If we determine that the issue resulted from a product defect, shipping damage, or fulfillment error, CozzyWay will provide an appropriate resolution at no additional cost to you.

Original shipping costs, if applicable, are non-refundable unless the return is due to an error on our part.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. A 5% cancellation fee will be deducted from the refund for all canceled orders.

We will make every effort to cancel your order before it enters processing or fulfillment. Once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible.

If the order has already shipped, it will be handled according to our Return Policy, and applicable return shipping costs will be the customer's responsibility.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, destinations, or other business operations.

Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about shipping or your order, please contact us:

Email: support@cozzyway.com

Phone: (412) 588-1913

CozzyWay
Premium comfort for your home.